Stock items purchased can be cancelled at any point prior to delivery. A request for cancellation must be sent either by email or in writing. Upon request a full refund will be issued, and where possible refunded by the same method as paid, however we reserve our right credit by alternative means as appropriate. Dependent on payment method this may take up to 30 days to credit your account.

Specially ordered items, can only be cancelled prior to dispatch from the supplier. We reserve the right to deduct an administration fee of 10% the value of the product.

We cannot accept cancellation of specially ordered product after dispatch from the supplier.

If within 7 days of delivery your goods received are found to be incorrect, faulty or damaged, we will offer to either exchange/correct the product/s or an option to cancel with full refund. We cannot accept responsibility for damage after this period. This does not affect your statutory rights.

For products purchased electronically (online) and in accordance with the distance selling regulation, If you are unhappy with your purchase for any other reason, or change your mind, and notify us within 7 working days of delivery, we will offer you a choice of either exchange to another product or collection and refund of the goods. We reserve our right to recover the cost of collection, which would be deducted from the refund amount. Collection charges would be at a rate of £50 per item and deducted from the refund amount.

You need to ensure that all reasonable care is taken of the goods whilst in your possession, and where possible original wrappings must be retained and used for collection.

Items, which have been specially ordered; or unwrapped, unpackaged, assembled cannot be returned under the distance selling regulation.

Once we have received confirmation that the goods have been collected and returned in good condition, we will issue the relevant refund.

Should any item(s) that are returned to us be insufficiently wrapped, resulting in the item(s) becoming damaged in transit then we reserve the right to claim back the cost of the item(s) from any refunds due.